This Delivery Policy describes how orders placed through aloied.com are processed, prepared, shipped, and delivered. The website is operated by Filewave Ltd.
- Order Processing
After your payment has been successfully confirmed, we will begin preparing your order for fulfilment. Processing times may vary depending on product availability, supplier processing requirements, public holidays, order volumes, and verification of the delivery information provided at checkout.
Estimated processing time: 1–5 business days.
- Estimated Delivery Time
Estimated delivery time: 7–20 business days.
The delivery timeframe provided is an estimate and is intended as a general guide only. Actual delivery times may vary depending on the destination, courier or postal service performance, customs procedures, weather conditions, seasonal demand, and other circumstances beyond our reasonable control.
- Shipping Areas
We ship to the countries and regions available for selection during the checkout process. Certain products may have limited delivery availability due to supplier restrictions, shipping limitations, transportation requirements, or applicable local laws and regulations.
- Shipping Fees
Any applicable shipping charges will be displayed at checkout before you complete your payment. Promotional shipping offers, including free shipping, may be subject to minimum purchase requirements, destination restrictions, or other applicable conditions.
- Tracking Information
Where tracking is available, shipment tracking details will be provided by email or made available through your order page after dispatch. Please note that tracking information may take several days to become active or display updates, particularly while an order is moving between fulfilment centres, postal networks, courier providers, or customs facilities.
- Split Shipments
Orders containing multiple products may be delivered in separate shipments. This may occur when products are fulfilled from different locations or handled by different fulfilment partners. Customers will generally not be charged additional shipping costs solely because an order has been divided into multiple packages.
- Customs, Duties, and Import Fees
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Unless otherwise clearly stated during checkout, any such charges are the responsibility of the customer and are outside our control.
- Incorrect or Incomplete Address
Customers are responsible for ensuring that their delivery information is accurate and complete before submitting an order. We are not responsible for delays, unsuccessful deliveries, returned packages, or lost shipments resulting from incorrect, incomplete, or outdated address details.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible at Support@aloied.com. We will make reasonable efforts to assist, but we cannot guarantee that changes can be made once an order has entered the fulfilment or shipping process.
- Delayed or Missing Orders
If your order has not arrived within the estimated delivery period or appears to be delayed, please contact us with your order number. We will review the available tracking information and, where possible, communicate with the relevant fulfilment or courier partner to determine the status of your shipment and assist with an appropriate resolution.
- Failed Delivery or Unclaimed Parcels
A parcel may be returned if delivery is refused, the address provided is incorrect or incomplete, or the package is not collected within the applicable collection period. Where permitted by applicable law, reasonable shipping, return, or handling costs may be deducted from any applicable refund.
Contact Us
Company Name: Filewave Ltd
Address: Erichthoniou, 9, 3100, Limassol, Cyprus
Website: aloied.com
Email: Support@aloied.com
We are committed to providing reliable and responsive customer support. If you have any sales, order, delivery, or technical questions, please contact us by email at support@aloied.com or use the live chat feature available on our website at aloied.com. Our customer support team aims to respond to enquiries within 24 hours. 
